Privacy

Updated: 26, November 2018

Our policy covers:

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who has access to information about you
  7. The steps we take to keep your information private
  8. How to complain
  9. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons to build profiles of your internet activity.

We collect your email address when you sign up for one of our newsletters.

What information we hold

Where we store your information

When you contact us by email or through our website, we store your your information in SpringTime, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in SpringTime, which is the marketing platform we prefer. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it.

The computers we use are all protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact email us at info@jonathanward.me or by phone on +44 7494 034 435. If you prefer to write a letter, send your envelope to:

Street Address:
Studio 2, 16A Chapel Market
Post Code:
N1 9EZ
Locality:
London
Region:
GB-
Country:
GB United Kingdom

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.