Updated: 26, November 2018
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We collect your email address when you sign up for one of our newsletters.
When you contact us by email or through our website, we store your your information in SpringTime, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in SpringTime, which is the marketing platform we prefer. We chose these systems partly for their commitment to security.
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again.
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
Where we store your information in third-party services, we restrict access only to people who need it.
The computers we use are all protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact email us at firstname.lastname@example.org or by phone on +44 207 249 0972. If you prefer to write a letter, send your envelope to:
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.